Common situations

These are judgement examples. Use the actual rules, available evidence and your authority; do not treat them as automatic punishments.

Honest first mistake

Give a brief, specific reminder and point to the right channel or rule. If it stops, avoid escalating merely to create a case. If the conduct warrants a formal warning, explain exactly what needs to change.

Repeated spam after a reminder

Verify the account and relevant messages. Consider slowmode for a busy channel, a warning for a clear repeated breach, or a timeout if disruption is continuing. Preserve useful references before purging. Check whether another mod already acted.

Two members arguing

Ask both to stop the public argument. Assess each person's conduct separately; "both were involved" does not mean both deserve the same sanction. Stop retaliation, avoid public cross-examination, and move reports to private support.

Targeted hate, harassment or threats

Contain ongoing harm promptly, protect the targeted member's privacy and alert the admin team. Preserve only necessary evidence without reposting harmful content. Use the action justified by severity and policy; do not wait for a warning count if immediate protection is needed.

Scam links, raids or a compromised account

Avoid opening suspicious files or signing into linked sites. Contain affected accounts/channels within your permissions, preserve message IDs and coordinate with an admin. A familiar account can be compromised. Do not grant extra permissions or ask for a token to "verify" it.

Voice incident or missing context

Record who reported what and what staff actually witnessed. Do not present a second-hand claim as something you heard yourself. Use available Discord voice controls only within your authority; this handbook does not imply Taffy has separate voice-moderation commands.

A friend or another staff member is involved

Ask an uninvolved moderator/admin to handle the review. Keep the same evidence standard and avoid public staff arguments.

Reporting a Discord policy violation

Server moderation and a Discord report are separate actions. For a violating message, right-click it on desktop or hold it on mobile, choose Report Message, then follow the prompts. Alert the admin team for serious incidents; a server ban alone does not file a Discord report.

Official reporting instructions: Discord’s reporting instructions