Removing warnings and correcting mistakes

Read this before using Reset warnings: it clears ALL active warnings for the selected person. It does not remove one chosen case.

Taffy currently has no single-warning removal command, no /unwarn, and no editable case-comment field. A reset creates a new reset-warnings case with your reason. Previous cases remain available in history until the configured retention period removes them.

If the only active warning is wrong

1. Open Warnings and read the original case with /case.
2. Verify the user ID, active count and evidence. Coordinate with the original moderator or an admin when possible.
3. Choose Reset warnings for that person.
4. Explain the correction in the Reason field, including the original case number and who reviewed it.
5. Check the private review says the correct person and count, then confirm once.
6. Reopen Warnings to verify the count. Record the new reset case and the original case in the handover.

Example reset comment: "Correction for case 42: wrong member selected. Only one active warning existed; reviewed with AdminName. Reset approved."

Use a real reviewer only if that review actually happened. Taffy does not send a member DM for a warning reset; explain the correction separately when appropriate.

If one warning is wrong but others are valid

Do not use Reset warnings as a substitute for removing that one warning. It would clear the valid warnings too. Ask an admin to review, and leave a linked correction in the private incident record or ModMail note. Make the disputed case and decision easy for future staff to find. Do not automatically reissue valid warnings: that creates new cases, dates and notifications.

If the team approves a complete reset

Review every active warning, document the scope and approval, then use the Hall reset. Check for concurrent staff actions before confirming: the reset covers all warnings active when it completes, not just the ones you first saw.

Adding comments without changing a case

In a relevant ModMail ticket, use /mail note text:Case 42 reviewed; correction requested because ... Decision: ... Reviewed by ...

That is a separate staff-only ticket note, not an edit to case 42. Outside a ticket, post the same structured handover in a private staff channel. Deleting a log message does not remove the warning.